Shipping Policy
Last updated: October 24, 2026
At Memolume Gift, we value every customer and are committed to delivering your order in a timely and secure manner. This Shipping Policy outlines our shipping methods, estimated delivery times, and related procedures for orders placed on https://memolumegift.com.
Contact us:
memolumegift LLC
2147 Hilltop Haven Drive, Los Angeles, California 90001
Email: support.memolumegift@gmail.com
Website: https://memolumegift.com
1. Shipping Destinations
We currently ship within the United States. Please enter your shipping address at checkout to confirm delivery availability. If you are outside the United States and would like to place an order, please contact us at support.memolumegift@gmail.com before ordering so we can confirm whether shipping is available.
We do not ship to PO boxes or APO/FPO addresses at this time. For deliveries to remote areas, additional shipping fees or extended delivery times may apply. Please contact us for details.
2. Shipping Costs
Shipping costs are calculated based on your location, the shipping method selected, and the total weight or value of your order.
Free Shipping: We offer free standard shipping on orders meeting the minimum order value shown at checkout.
Flat Rate: For orders below the free shipping threshold, a flat shipping rate may apply. The exact cost will be clearly shown in your shopping cart and at checkout.
Expedited Shipping: Faster delivery options may be available at an additional cost. Available options and prices will be displayed at checkout.
All shipping fees are non-refundable, except where we have made a shipping error.
3. Processing and Delivery Times
Orders are typically processed within 1–3 business days from the date of purchase, unless otherwise stated on the product page, such as for pre-order or personalized items.
U.S. orders are estimated to arrive within [X–Y] business days after processing. Delivery estimates are not guarantees and may be affected by carrier delays, weather, high volume, or other factors beyond our control.
Business days are Monday through Friday, excluding public holidays.
Once your order has been packed and shipped, you will receive a shipping confirmation email with tracking information when available.
4. Order Tracking
Once your order has shipped, we will send you a shipping confirmation email with a tracking number and a link to track your package when available.
You can also track your order by:
– logging into your account on memolumegift.com and viewing your order history;
– using the tracking link provided in your shipping confirmation email.
If you have any questions about your shipment status, please contact us at support.memolumegift@gmail.com. We will respond within 1 business day and assist you in following up with the carrier.
5. Shipping Changes and Cancellations
Address Changes: We can change your shipping address at no charge as long as the order has not yet shipped and a tracking number has not been generated. Once shipped, changes are subject to the carrier’s policies and may incur additional fees.
Order Cancellations:
– If you cancel your order before it has shipped, we will issue a full refund.
– If you cancel your order after it has shipped, it is subject to our Refund and Returns Policy, and you may be responsible for return shipping costs.
6. Important Notes and Customer Responsibility
Customs, Duties, and Taxes: For any international orders, import duties, taxes, and customs clearance fees may apply. These charges are not included in our shipping fees and are the customer’s responsibility. Please check with your local customs office for more information.
Carrier Delays: We are not responsible for delays caused by the shipping carrier due to high volume, weather, or other operational issues, but we will assist you in tracking your package.
Lost or Damaged Packages: We are not responsible for packages that are lost or stolen after they have been marked as “delivered” by the carrier. For packages damaged in transit, please contact us and the carrier within 7 days of delivery with photos of the outer packaging and the damaged item so we can help you file a claim.
Incorrect Addresses: Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to an incorrect address provided by the customer. Additional shipping fees may apply to re-ship orders that are returned to us due to an incorrect address.
Split Shipments: If your order contains multiple items and some are unavailable at the same fulfillment location, the order may be split into multiple shipments. You will receive separate tracking information for each package when available. You will not be charged extra shipping fees for split shipments.
Pre-Orders and Personalized Items: For pre-order or personalized items, the estimated shipping date is provided on the product page. This date is an estimate and may be subject to change. We will notify you of any significant delays.
7. Contact Us
If you have any questions, concerns, or need assistance with your shipment, please contact us:
memolumegift LLC
Email: support.memolumegift@gmail.com
Address: 2147 Hilltop Haven Drive, Los Angeles, California 90001
Website: https://memolumegift.com
We are here to help and will do our best to make your shopping experience with Memolume Gift smooth and enjoyable.