Warranty Policy
Last updated: October 24, 2026
At Memolume Gift, we are committed to providing you with quality gift lamps and helpful customer service. This After-Sales Policy explains how we handle order changes, cancellations, returns, replacements, and other issues after your purchase. This policy supplements our Refund and Returns Policy, Shipping Policy, and Terms of Service. If there is a conflict about returns or refunds, our Refund and Returns Policy controls.
Contact us:
memolumegift LLC
2147 Hilltop Haven Drive, Los Angeles, California 90001
Email: support.memolumegift@gmail.com
Website: https://memolumegift.com
1. Order Cancellations and Changes
1.1 Cancellations Before Shipment
You may cancel your order for a full refund before it has shipped. Please contact us as soon as possible at support.memolumegift@gmail.com using the same email address used to place the order. We will confirm the order status and process the cancellation promptly.
1.2 Cancellations After Shipment
Once an order has shipped, it cannot be cancelled. If you refuse delivery or the package is returned to us after shipment, original shipping costs are non-refundable, and return shipping or carrier fees may be deducted from any eligible refund.
Please contact us before filing a bank chargeback. Chargebacks can take up to 90 days and may pause customer support. Most issues can be resolved faster by contacting us directly.
1.3 Address Changes
We can update your shipping address at no charge as long as your order has not shipped and a tracking number has not been generated. Once shipped, address changes are subject to the carrier’s policies and may incur additional fees.
2. Returns and Exchanges
2.1 30-Day Return Window for Non-Quality Issues
We accept returns of unused, non-defective items within 30 days of delivery. To be eligible, the item must be unused, not installed, in its original condition, with all original packaging, accessories, and instructions. Return shipping for non-quality returns is paid by the customer, and original shipping costs are non-refundable. Please contact us before returning any item.
We do not accept returns or exchanges for:
– used, installed, or altered items;
– items damaged by misuse, improper handling, or improper power use;
– items returned without prior authorization;
– final sale or personalized/made-to-order items, where stated on the product page.
2.2 Damaged or Defective Items
Please inspect your order upon delivery. If your item arrives damaged or defective, contact us within 7 days of delivery at support.memolumegift@gmail.com with:
– your order number;
– clear photos or a short video showing the damage or defect;
– photos of the outer packaging and shipping label, if the item was damaged in transit;
– a brief description of the issue.
For verified quality issues, we will arrange a replacement or refund at no additional cost. We may ask you to return the item; please do not return a damaged item until we provide instructions.
2.3 Incorrect Item Received
If you receive an item different from what you ordered, contact us within 7 days of delivery. We will arrange to send the correct item or issue a full refund, including reasonable return shipping costs where applicable.
2.4 Personalized or Made-to-Order Items
If you purchase a personalized or made-to-order item, it is final sale and cannot be cancelled, returned, or exchanged once production has begun, except where required by law or in the case of a verified quality defect, damaged item, or incorrect item. Please review all personalization details carefully before ordering.
3. USB Power and Product Use
Our lamps are USB-powered. Please use a standard USB port or standard USB charger. Do not use fast-charging USB ports or high-wattage chargers, such as 65W or higher.
Damage caused by using a fast-charging port, high-wattage charger, improper power supply, or misuse is not considered a quality defect and is not covered by this policy or our Refund and Returns Policy. If you are unsure whether your charger is suitable, please contact us before use.
4. Refund Processing
If a refund is approved under this policy, we will process it to the original payment method within 5–10 business days after the return is received and inspected or the issue is verified. Original shipping costs are non-refundable unless the refund is due to our error, a defective item, or an incorrect item.
Your bank or credit card company may take additional time to post the refund. If you have not received your refund after 10 business days from our approval notice, please contact your bank or payment provider first, then contact us if the issue persists.
5. Shipping and Order Tracking
Orders are typically processed within 1–3 business days. U.S. orders are estimated to arrive within [X–Y] business days after processing. Delivery estimates are not guarantees and may be affected by carrier delays, weather, high volume, or other factors beyond our control.
Once your order ships, we will send a shipping confirmation email with tracking information when available. If you have questions about your shipment status, contact us at support.memolumegift@gmail.com. We will respond within 1 business day and help you follow up with the carrier.
6. Important Notes and Customer Responsibility
Customs, Duties, and Taxes: For any international orders, import duties, taxes, and customs clearance fees may apply. These charges are not included in our shipping fees and are the customer’s responsibility.
Carrier Delays: We are not responsible for delays caused by the carrier due to high volume, weather, or other operational issues, but we will assist you in tracking your package.
Lost or Stolen Packages: We are not responsible for packages that are lost or stolen after they have been marked “delivered” by the carrier. If your package is marked delivered but you cannot locate it, please contact the carrier and us; we will help where we can.
Incorrect Addresses: Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to an incorrect address provided by the customer. Additional shipping fees may apply to re-ship orders returned to us due to an incorrect address.
7. Contact Us
If you have any questions about cancellations, returns, replacements, USB power use, or your order, please contact us:
memolumegift LLC
Email: support.memolumegift@gmail.com
Address: 2147 Hilltop Haven Drive, Los Angeles, California 90001
Website: https://memolumegift.com
We are happy to help and will do our best to make your experience with Memolume Gift smooth and enjoyable.